Call centres and contact centres
Every agent desk, identical, every shift.
Agents log in, get their session and start taking calls. No desktop to explore, no local configuration to drift, no shift lost to an endpoint problem.
The short answer
What is the simplest way to lock down call centre agent PCs?
Run XPC on the existing Windows agent PCs. Each machine presents a branded screen with the published agent desktop, so a hot-desked agent gets the same environment at any seat. Because Windows remains underneath, headsets, USB devices and the native Citrix or RDP client with its real-time media components continue to work as they do today.
Any seat
Same experience
Hot-desking without per-machine configuration.
Native
Client and headsets
Real Citrix/RDP clients and their optimisation packs keep working.
3
Steps to deploy
Log in to the XPC Cloud Portal, install the MSI, enable XPC Mode.
Shift changes without endpoint friction
A contact centre floor is shared. XPC makes each seat identical: power on, sign in, work. The agent never sees a Windows desktop, so nothing personal accumulates on a shared machine and nothing an agent changed yesterday affects whoever sits there today.
Voice quality stays where you tuned it
XPC does not sit between the remote client and the audio stack. The native client and any vendor real-time optimisation components installed on the Windows PC keep running, so headset behaviour and call quality are unchanged by adopting XPC.
- USB headsets and handsets keep their Windows drivers
- Native Citrix Workspace / RDP clients unchanged
- Vendor optimisation packs continue to load
- No second audio path to troubleshoot
Fewer support contacts per shift
Most agent endpoint tickets come from things agents can reach: settings, stray applications, saved files, browser state. Removing the desktop removes the category.
At the desk
What the user actually sees.
- A branded screen at the start of the shift
- One click into the agent desktop
- No local desktop, browser or settings
- Sign out clears the seat for the next shift
Contact centres
Fewer moving parts on the floor.
Identical seats, central configuration, and the Windows tooling your team already runs — XPC changes the screen, not the stack.
Questions we are asked
Straight answers.
Will our headsets and soft-phone still work?
Yes. Windows keeps running underneath XPC, so USB headsets use their normal Windows drivers and the native remote client handles audio exactly as it does today.
Can supervisors have a full desktop?
Yes. XPC Mode is per PC, so supervisor and back-office machines can stay as standard Windows desktops.
Does XPC replace our workforce or telephony platform?
No. XPC only controls what the endpoint presents. Telephony, workforce management and the remote desktop platform are unchanged.
Elsewhere
Other industries using XPC.
Schools and education
Lock classroom and lab PCs to the learning tools students actually need, and get more years out of the hardware already in the room.
Read moreUniversities and colleges
Open-access labs, libraries and faculty PCs delivered as focused endpoints — with semester turnaround handled centrally.
Read moreRetail and POS
Counter and back-office terminals that show the till or store application only — with printers and scanners still attached.
Read moreHealthcare
Shared clinical workstations that present the clinical system only, with fast switching between staff.
Read moreFinancial services
Controlled desktops for regulated environments, without replacing the Windows endpoint your controls are built on.
Read moreBranch offices
Small sites with no local IT: endpoints configured centrally, recovered centrally, and impossible to wander off.
Read moreThin-client simplicity, without leaving Windows.
Five PCs are free forever. Log in to the XPC Cloud Portal, install the MSI, enable XPC Mode.